Shipping Options
At Pridecraft we offer flat rate shipping and handling of $65 per item.
At Pridecraft we offer flat rate shipping and handling of $65 per item.
If you live in Andover, Boxford, Lawrence, Methuen, or North Andover Massachusetts we offer free delivery. Just choose your location from the drop down menu when you check out.
Or if you are in the neighborhood, you are welcome to visit our facility at 109 Sutton Street, North Andover, MA to pick up your chairs and save on shipping, please call ahead to schedule pick-up at (978) 685-2831.
Return & Exchange Policy
Should you need to return your merchandise, please call Pridecraft’s Customer Service at 978-685-2831 Monday – Friday, between 9 am to 4 pm EST to receive a Return Authorization Number (RA#) in order to identify your return and ensure proper credit to your account. Pridecraft will not accept returns without prior authorization and an RA number. Any package mailed without authorization will incur a 20% restocking fee after inspection that the item is in new condition. RA numbers will not be extended or reissued.
Customer consents to the following:
• Customer should prominently display RA # on the shipping label of boxes containing the returned product.
• Customer is solely responsible for shipping any returned product to Pridecraft;
• Customer agrees to use only reputable carriers (such as USPS, UPS or FedEx) capable of providing tracking numbers and proof of delivery.
• The customer is responsible for shipping charges back to Pridecraft.
• The customer should ensure that all returned products are 100% complete, in re-saleable condition, and will include original packaging material, manuals, and other accessories provided by Pridecraft.
• If any component of the return product is missing, Pridecraft’s Return Procedure will be breached and Pridecraft will reject the entire return or may choose to impose additional charges (i.e. a 20% restocking fee) against the customer for replacement of the missing component.
• Original shipping fees are non-refundable.
All items are returnable within 30 days of receipt for a refund. Refunds are issued upon inspection of merchandise. Please allow 3-4 weeks for your refund. We will issue a credit to your original method of payment, less the initial shipping charges and restocking fees (if applicable). For credit card orders, please allow 1-2 billing statements for your credit to appear.
Return & Exchange Policy
Should you need to return your merchandise, please call Pridecraft’s Customer Service at 978-685-2831 Monday – Friday, between 9 am to 4 pm EST to receive a Return Authorization Number (RA#) in order to identify your return and ensure proper credit to your account. Pridecraft will not accept returns without prior authorization and an RA number. Any package mailed without authorization will incur a 20% restocking fee after inspection that the item is in new condition. RA numbers will not be extended or reissued.
Customer consents to the following:
• Customer should prominently display RA # on the shipping label of boxes containing the returned product.
• Customer is solely responsible for shipping any returned product to Pridecraft;
• Customer agrees to use only reputable carriers (such as USPS, UPS or FedEx) capable of providing tracking numbers and proof of delivery.
• The customer is responsible for shipping charges back to Pridecraft.
• The customer should ensure that all returned products are 100% complete, in re-saleable condition, and will include original packaging material, manuals, and other accessories provided by Pridecraft.
• If any component of the return product is missing, Pridecraft’s Return Procedure will be breached and Pridecraft will reject the entire return or may choose to impose additional charges (i.e. a 20% restocking fee) against the customer for replacement of the missing component.
• Original shipping fees are non-refundable.
All items are returnable within 30 days of receipt for a refund. Refunds are issued upon inspection of merchandise. Please allow 3-4 weeks for your refund. We will issue a credit to your original method of payment, less the initial shipping charges and restocking fees (if applicable). For credit card orders, please allow 1-2 billing statements for your credit to appear.
